Premium tech support
You're good at what you do.
Let us handle the tech.
Real people who know your name, understand your setup, and keep everything running quietly in the background, so you can get on with what matters.
Book a free callMembership from US$375 a month, everything handled.
Technology keeps changing, and your to-do list isn't getting any shorter.
You have a full life. Maybe you run a business, maybe you've got people who count on you, and there are always a dozen things on the go. You're brilliant at all of it. But when the printer won't connect, a password locks you out, or everyone's talking about AI and you're nodding along, it eats into your day and your confidence.
It isn't you. Tech has simply become a second job you never applied for. We take that job off your hands.
What we do
Someone to handle the tech, so you don't have to.
Three ways we take technology off your plate. Simple, personal, and jargon-free.
Tech Support
Your devices, your apps, your Wi-Fi, your email. All looked after by people who already know your setup. When something goes wrong, you call us and we fix it. When nothing is wrong, we keep it that way.
More about Tech SupportOnline Safety
Passwords, scam protection, backups, privacy. The stuff that worries you at two in the morning, handled quietly in the background so you can stop carrying it.
More about Online SafetyAI Coaching
Patient, one-to-one sessions in plain English. We help you find what AI can do for you, skip what it can't, and stop feeling left behind.
More about AI CoachingReal people
Real people, real changes.
A few of the people we've looked after over the years.
Before
Frances had stepped in to run her dad's furniture shop, and the technology fought her at every step. The computer, the Wi-Fi, the printer, the passwords. She was capable, exhausted, and out of places to turn.
After
Within a few sessions everything had changed. Frances now runs her own business and researches her family tree online. When she talks about it now there are still tears, but the happy kind.
Before
Peter retired after a successful career where he had always had an IT department. He wanted to run yoga retreats in Italy, but had no idea how to set up the website, the email, the mailing list.
After
We got him up and running, and we still take care of the boring stuff. Peter now spends his retirement doing exactly what he wanted to do: yoga and hiking in Italy.
Before
After a friend was scammed online, Louisa became anxious about doing anything on the internet. The constant worry was starting to interfere with her daily life.
After
We secured her passwords, locked down her email, and showed her how to tell what's safe. Being online doesn't make her panic any more. A huge weight off her mind.
Who we are
We've been doing this for over 25 years.We still love it.
Blip is a small team led by Christian Malcolm. He connected two computers over a phone line when he was twelve, and people have been calling him ever since. He's a nerd, but a nice nerd. He's also married to a therapist, so he's learned to listen first. Tech trouble is genuinely stressful; he'll meet it with calm, not a sigh.
Working from Vancouver and London, we look after a close circle of clients across North America and the UK, people who want their technology handled by someone they know and trust, not a call center. We learn your setup, remember your preferences, and pick up the phone when you call. No account numbers. No strangers. No jargon.
We don't need to say much about the service. Our clients say it better.
“Working with Christian for over 20 years has been one of the best supplier decisions we ever made. They've been trustworthy, proactive, and impossibly responsive. A joy to work with, we hope for another 20 years.”
“We've been clients of Christian's for over 18 years. They know us, our kit and our capabilities. They've always sorted our problems quickly and with humour and no problem is too complex. It's a huge relief to know help is at hand, even when we're frantically calling from stations or airports!”
“Christian has supported AIM for over 20 years. They respond quickly, often outside business hours. His team is always friendly and professional - we wouldn't consider going elsewhere.”
“Christian has taken care of all things digital at Wasted Talent for over 20 years. He is diligent and persistent. No problem goes unsolved... his calm approach to even the toughest of problems make him and his team a joy to work with.”
Membership
One membership. Everything handled.
Blip Membership hands the day-to-day running of your tech to people who do it for a living. One fee covers the everyday costs, and we manage every account, renewal and setting, so your time goes where it belongs.
For busy people and small teams who'd rather never think about their tech again.
Or US$3,750 a year - two months free.
Book a free callNo contracts, no meter, no minimum term. Leave anytime.
Covered and managed for you
- Your domain, website hosting and email - paid for and looked after
- Security: antivirus, anti-phishing and safe browsing - paid for and kept current
- Full backup of your computer - paid for, monitored, tested
- Your everyday software and accounts - renewed, managed, off your mind
- Unlimited support from people who know you and your setup
Questions people ask
Does membership cover my team?
Membership is for one person. Run a small team? We look after teams too - it starts with the same free call, and we shape it around how your team actually works. No per-seat contracts, ever.
What does "unlimited" actually mean?
Unlimited means unlimited: questions, fixes, tune-ups and check-ins, with no hourly caps and no meter. If your needs ever outgrow membership, we'll talk, and nothing surprising will appear on a bill.
Who answers when I get in touch?
Every membership begins with a welcome call with Christian Malcolm himself. From then on you deal with our small team, people who know you and your setup - never a call center. Remote-first, from Vancouver and London.
How do you keep me safe?
Think of us as your IT department: the trusted admin who helps you reset, secure and sign in. You stay the owner of everything. Your passwords live in your own password manager - we set it up, you hold the keys. Your backup runs on Backblaze, encrypted, in the cloud. No contracts and no traps: leave whenever you like, and we hand over the admin credentials and wish you well.
What's not included?
Specialist subscriptions (like Adobe) stay on your card - we manage them anyway. Bigger one-off projects - a new website build, a business systems overhaul - are scoped separately, always agreed in advance.
Not ready for a membership?
Start with a Tech Health Check - US$250. We go through your whole setup together: security, backups, passwords, subscriptions and the things you've been meaning to sort out - and leave you with everything checked and a clear picture of where you stand. Join afterwards and the full US$250 comes off your first month.
Let's have a conversation.
Book a free call with Christian and tell him what's going on with your tech. We'll listen, and we'll be honest about whether we can help. No commitment, no sales pitch, just a conversation.
Book a free call